Shipping & Returns

Last updated: 5 August 2026

Every piece of TCBD merch is made to order — nothing sits in a warehouse waiting. That keeps the range wide and cuts waste, but it does mean an order takes a little longer to arrive than something shipped off a shelf. Here’s exactly what to expect.

Production time

Your item is printed after you order. Production typically takes 2–5 business days before it ships.

Shipping time

Once your order ships, estimated delivery is:

• United States — 3–5 business days
• Canada — 6–12 business days

We currently ship to the United States and Canada. Shipping is calculated at checkout based on your address. These are estimates from our fulfilment partner, not guarantees, and busy periods can add a little time.

Canadian orders may attract import duties or taxes on arrival. These are set by your country, are not included in the price you pay us, and are the recipient’s responsibility.

Tracking

You’ll get an order confirmation by email as soon as your order is placed, and a tracking link as soon as it ships. If it hasn’t arrived within 15 business days of that tracking email, get in touch.

Damaged, defective or wrong items

If your order arrives damaged, misprinted, or simply isn’t what you ordered, that’s on us. Contact us within 30 days of delivery with your order number and a photo of the item, and we’ll send a replacement or issue a full refund — your choice. You will not need to pay return shipping.

Returns and exchanges

Because each item is printed for you individually, we accept returns under the following conditions:

• Return window: 30 days from delivery
• Condition: unworn, unwashed, and in original condition with any tags attached
• Return shipping: paid by the customer, unless the item was damaged, defective or wrong (in which case we cover it, as above)
• Restocking fee: none

Wrong size? Check the size guide on each product before ordering — it is the most common reason for a return, and made-to-order items can’t be resold. If you’re between sizes and unsure, message us before you buy and we’ll help.

How to start a return

1. Email info@thecowboydrummer.com or use the contact page with your order number.
2. Tell us what you’d like — a refund, a replacement or an exchange.
3. We’ll reply with return instructions. Please don’t ship anything back before that.

Refunds

Approved refunds go back to your original payment method. Once processed, it typically takes 5–10 business days for your bank or card issuer to post it. Original shipping charges are non-refundable, except where the item was damaged, defective or wrong.

Cancellations and address changes

Get in touch as soon as possible — we can usually change or cancel an order before it enters production, but not after printing has started. An order shipped to an address entered incorrectly at checkout may need to be repurchased.

Lost packages

If tracking shows delivered but the package isn’t there, check with neighbours and your local carrier depot first. If it still doesn’t turn up, contact us within 14 days of the delivery date and we’ll help resolve it with the carrier.

Tips and donations

Tips are voluntary and generally non-refundable. If you tipped in error, get in touch and we’ll do our best to sort it out.

Questions

Anything not covered here — get in touch or DM on Instagram, and we’ll help. See also our Terms of Service.